Service Design

After the course you are able to

• describe how value is created for the customers through service
• recognize the essence of Service Design thinking and methods
• plan, implement and evaluate a Service Design project using service design methods
• apply creative problem-solving and develop working methods individually and in teams
• foster entrepreneurship through service design

The course is worth 10 ECTS credits, which corresponds to approximately 270 hours of student workload.

Main themes of the study unit:

• Principles of service design process and tools in theory and practice
• Developing the service design concept based on a real business assignment by partner organization
• Use of AI in a Service Design Process

Mandatory sessions:

• Orientation session
• Kick off, Client Brief
• 5 x Guidance sessions, Minimum 2/3 of team members mandatory presence in guidance sessions.
• Client presentation

• The learning teams will work both in the project guidance sessions and between the guidance sessions according to the schedules agreed by the learning teams themselves. Minimum 2/3 of team members mandatory presence in guidance sessions.
• We will utilize the Miro online-platform during the whole Part 2 Design project work.
• Learning teams will develop a service concept for an organization provided by the instructors. Learning teams will be established at the beginning of Part 2.

According to the degree regulations (2024), Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence. Further information in the student intranet. You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.