Nätundervisning
Publicerad
(Uppdaterad )
Kaakkois-Suomen ammattikorkeakoulu
Customer experience management
Nätundervisning
5 sp
Online
Tidsschema
Kontrollera informationen på högskolans webbsida
Anmälan eller ansökan till kurs
Avsatt tid för studier
Tentamensdatum och möjlighet till omtentamen
Each course topic has a test or quiz. At the end of the course you are supposed to pass the final course test. All tests and quizzes are graded automatically and time limited.
Beskrivning
Innehåll och tidsplan
Study course themes:
- Marketing in the experience economy
- Customer experience concept
- Design thinking, customer journey map
- Engaging customers in co-creation process
- Building a customer experience culture
In each implementation, you will find a theory part related to the topic. Themes are clarified and deepened during the topics and independently by familiarising yourself with the study material.
Den studerandes tidsanvändning och arbetsbelastning
The course is 5 ECTS.
The student's workload is 135 hours. However, the amount of work depends on your study skills and previous knowledge.
Undervisningsmetoder
This is a non-stop course. In nonstop courses students have 2-3 months time to do their studies. Exact dates the students get from their invitation letter.
There are no live lectures or group work in this course.
Online studies according to the self controlled schedule accelerate studies.
Tilläggsuppgifter och anmälan
Pris och anmälningstid
Kontrollera informationen på högskolans webbsida
Detaljerad information:
Tidpunkt
Utbildningsområden
Tjänstebranschen
Undervisningsspråk
Engelska
Bedömning
Studiematerial
Arrangör
Kaakkois-Suomen ammattikorkeakoulu
Läge
E-kampus
Lärare
Natalia Kushcheva, lärare