Digital services, future operating environments, management and development work

Student:
· is able to assess the suitability of digital solutions and electronic services from the perspective of different customer groups.
· can utilise digital solutions, electronic services and remote technology in customer care and to support decision-making.
· recognises changes in operating environments and is able to anticipate the need to change in their competence and that of the care community.
· learns about the prerequisites for management work and acquire skills in contact management (teams, working groups) and development.

The course includes 2 ETCS of studies in English
· understands the significance of development and quality in the provision of services and recognise their professional responsibility in ensuring the quality of care.
· can seek forward-looking, sustainable, responsible and economically viable solutions and propose improvements in the work community based on them.
· is able to monitor and utilise the international development of social welfare and health care in their work and develop their competence to meet the requirements of future working life.