Information and features
Published
(Updated )
Seinäjoki University of Applied Sciences
Customer Service
3 cr
Schedule
Registration or application for course
Time reserved for studying
Description
Customer Service
Content
- basics of customer service
- manners and etiquette
- different service systems
- aesthetics of the service
- basics of alcohol serving
- alcohol passport
Working methods
Online lectures
Practical exercises
Group work Mystery Chopping
Time and location
The schedules for the scheduled online teaching can be found in the timetable at https://lukkarikone.seamk.fi/(Opens in a new tab). Timetables are published for the next six weeks. The first six weeks of autumn are published by Midsummer and the first six weeks of spring by Christmas. Timetables may be subject to changes
Student's use of time and effort
The workload of the study is designed so that one credit corresponds to an average of 27 hours of student work to achieve the learning objectives. The actual time required varies individually, e.g., due to prior knowledge.
Teaching methods
Online lectures
Practical exercises
Group work Mystery Chopping
Alternative ways of completing the course
Identification of prior learning
Studification
Additional information and registration
- Price
- 36 €
- Enrollment
Additional information:
Dates
Fields
Services
Languages of instruction
Finnish
Organiser
Seinäjoki University of Applied Sciences
Teachers
Paula Juurakko, teacher