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Published
(Updated )
Oulu University of Applied Sciences
Lead strategy and processes
5 cr
The importance of strategy in management, strategy formulation and strategy process, customer relationships in different social and health care services, customer understanding, customer management models, linking employee experiences to customer experiences, value/customer promise, most common quality management principles and development methods, process management and performance management as part of quality management, lean thinking, evidence-based practice, participatory staff as part of process and quality development
Contains
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No active implementations at present.
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Additional information:
Fields
Education
Scope
5 cr
Code
OG00ET68-3002
Organiser
Oulu University of Applied Sciences
Contact details
avoin@oamk.fi
029448 9213