The object of the course
The object of the course is to provide capabilities for the development of services by means of service design.
Competences
Proactive development
Sustainable development
Operating in a workplace
The learning objectives of the course
You understand the concept and principles of service design in the development of services. You learn the methods of the service design process and customer-oriented development. You gain the capabilities to apply these in development projects of companies and communities and learn to set indicators for the assessment of success. You study the principles, process and tools of service design. After that, you will plan a development work to be carried out in accordance with the service design process. In development work, you apply the basic tools of service design. You propose indicators for assessing the success of service design.
After completing the course, you are able to explain the main principles of design activities and key objectives of service design, specify the key stages and methods of the service design process, use the basic methods of service design in different development tasks, and set indicators for assessing the success of the development work.
You are able to work in a goal-oriented way in a group, present and report the results of your work in accordance with the JAMK guidelines, and reflect upon your own development.
