Service Design Management

Bachelor's degree

Learning outcome
You will learn the principles of service development and a number of service design methods. You will learn how to manage a service design process and have the capabilities to assume responsibly for managing a service design project. You will learn to understand how a multidisciplinary creative team and iterative practical work can be successfully led. You will learn to carry out strategic user-centred development work.

Competences
Service business management: you understand, how service design projects are led and how service design can be used strategically in organizations
Learning to learn: you understand, how you construct service design projects collaboratively with a group of students
Operating in a workplace: you understand methods of co-creation and practices in the context of service design
Ethics: you understand ethical practices in the context of service design
Proactive development: you understand the meaning of strategic planning in the context of service design

Stickdorn M. & al. 2011. This is Service Design Thinking. Amsterdam: Bis Publishers.
Stickdorn M. & al. 2017. This is Service Design Doing. London: O’Reilly.
Phillips P. L. 2012. Creating the Perfect Design Brief. Allworth Press.
Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja.
Nixon, N. W. 2016. Strategic design thinking: Innovation in products, services, experiences, and beyond. New York: Fairchild Books.