Work orientations and methods in social customer work

This course introduces key work orientations and participatory methods in social work practice. You will learn to apply social counselling, service guidance, group facilitation and community methods, and understand the role of anticipation and prevention in safe interaction.

From

7.9.2026

5 cr

Registration period closed

• theoretical background of work orientations and methods in social customer work
• socio-educational work orientations and methods
• methods of social guidance and service counselling
• methods of group instruction and community-based work
• inclusion-promoting methods and tools in customer work
• anticipation and proactive prevention as the basis for safe interaction

Contains

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No active implementations at present.

Additional information and registration

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Additional information:

Fields

Health and welfare

Scope

5 cr

Code

SOS0105A25S

Students
• are familiar with various work orientations within social customer work and know how to act to strengthen inclusion in social customer work
• know how to use methods of social guidance and service counselling to support individuals and families in different life stages and situations
• learn group instruction skills and community-based methods
• know that anticipation and proactive prevention are the basis for safe interaction

Organiser

Diaconia University of Applied Sciences

Belongs to themes:

Study voucher

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