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Diaconia University of Applied Sciences
Service systems and customer encounters in social, health and church sector
This course introduces social, health and church service systems, relevant legislation and clients’ rights. You will develop skills in culturally sensitive and respectful client encounters and understand the principles of sustainable development in multidisciplinary service systems.
From
4 cr
• service system in the social, health and church sectors
• the use of intelligent services and welfare technology applications in delivering services
• the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors
• the role and rights of customers in multisectoral service systems
• the basis and characteristics of good customer and care relationships
• respect for diversity and multiculturalism and solicitude in a care relationship
• sustainable development
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Additional information:
Fields
Health and welfare
Scope
4 cr
Code
SAP0204A25S
Organiser
Diaconia University of Applied Sciences