Customer-based development

7.1.2026 - 3.5.2026

5 cr

Registration period closed

Online

• analysis of the current state of citizens’ equality and social justice
• change analysis of the operating environment
• methods of promoting sustainable development in customer work
• customer and partner-based development and innovation methods for services, work methods and practices
• seamless operating models for the service chain

Contains

Check the institution’s website for the required studies.

No active implementations at present.

Additional information and registration

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Additional information:

Fields

Health and welfare

Scope

5 cr

Code

ASP0205A20S

Students
• know how to renew the thinking patterns and operating methods of the working life in a partner-oriented and innovative manner
• know how to analyse the service production models and organisation of social support, education and care in the society
• know how to apply social, health and church sector strategies in the development of customer work and analysis of the changing operating environment
• know how to use various customer and partner-based working life development methods
• know how to plan a seamless service chain by combining the customer’s social security and services to a customer-oriented and flexible system

Organiser

Diaconia University of Applied Sciences

Belongs to themes:

Renewal of working life and competence

Sustainable development and growth

Information and features