Digital User Experience

A student should have passed the course "Introduction to Digital Services" or possess similar skills prior taking this course.

Upon successful completion of this course, the student should be able to understand why and how to create better services by bringing the voice of the customer as part of service development He/she understands that user experience consists of chain of actions that generate a meaningful and valuable entity from the user’s perspective. This chain can contain different kinds of service moments, contact points and interactions with service providers, user interfaces and other service users He/she can examine and develop the experience as a whole as well as its parts He/she can use different methods for mapping the user experience and apply the methods purposefully He/she understands the importance of making the stakeholders participate in the design process and apply different working ways and methods of participatory design He/she can transform the problems arising from the user’s experience or other relevant moments into meaningful service solutions and describe the outcome of development in a manner that is communicable to different stakeholders He/she can validate the plan created in the process and modify it according to the validation results

The courseware is available in the Moodle workspace of the implementation.

Connections to business Real life business cases may be used on the course. INTERNATIONALITY International materials and examples may be used on the course