Customer Experience Management (open uni, spring 2026)

29.3.2026 - 7.6.2026

5 cr

Online

To be announced by the instructor

Additional information and registration

Price and registration period

Check on the university's website

Go to the institution's website(Opens in a new tab)

Additional information:

Dates

29.3.2026 - 7.6.2026

Fields

Business, administration and law

Scope

5 cr

1 component

Code

AYMARK2070-3001

What you need to know before the course

What you will learn

The intended learning outcomes are that after this course, you will be able to: * Understand the fundamentals of customer experience * Apply relevant methods for analyzing customer experience * Identify potential challenges with managing customer experience * Develop and present a structured written report on customer experience management * Demonstrate effective teamwork and responsibility in collaborative group projects * Identify and explain ethical concerns related to customer experience management

Learning material

Additional information

Organiser

Vaasan yliopisto

Contact details

avoinyo@uwasa.fi

029 449 8004