Customer-Oriented Service Competence, Digital Services and Executive Function in Outpatient Care in Basic Health Care

CUSTOMER-ORIENTED SERVICE COMPETENCE, DIGITAL SERVICES AND EXECUTIVE FUNCTION IN OUTPATIENT CARE IN BASIC HEALTH CARE 5 ETCS ADTO The course includes 2 ETCS of studies in English Objectives: Student · knows how to assess the need for care and guide clients in receiving appropriate social and health care services · is able to work in a customer-oriented manner and support clients' systematic self-treatment and commitment to care in reception activities, and plan successful online interaction and service situations as well as digital clinical pathways by utilising different applications and environments · knows how to utilise electronic services and communication technology in reception activities as part of the treatment of the client and supporting decision-making · is able to use customer-oriented teaching and guidance methods appropriately and to guide clients in self care, as users of electronic services and as providers of health information. · knows how to act appropriately in terms of occupational and patient safety in reception activities · knows how to plan, implement and assess nursing ethically in at-home care · is familiar with the principles of knowledge-based management in outpatient care in primary health care