Customer orientation in development Nonstop

14.9.2025 - 31.7.2026

5 cr

Online

Customer-oriented thinking in service development (Design thinking) 1 cr Customer-oriented service development methods and frameworks: experimental development and service design 2 cr Customer experience and its management 1 op Benefits and challenges of customer-centred service development in welfare services 1 op

Additional information

Lisätietoja avoinamk@jamk.fi

Additional information and registration

Price and registration period

Check on the university's website

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Additional information:

Dates

14.9.2025 - 31.7.2026

Fields

Health and welfare

Scope

5 cr

1 component

Code

AAA430

What you will learn

After completing the course, you will have the ability to think customer-oriented in the context of development, you will master customer-oriented service development methods and know how to apply them in your own industry. You recognize the importance of customer experience management in the development of services. After the course, you will have informed and skillful capabilities to utilize research data, which can be used to target and anticipate development needs in a customer-oriented manner. You know how to evaluate and promote the implementation of professional ethical principles and values in the development of services. Competences of the course: - Ethics - Learning to learn - Anticipatory development

Additional information

Organiser

Jyväskylän ammattikorkeakoulu

Belongs to themes:

Health and well-being

Society and interaction

Renewal of working life and competence