Customer orientation in development Nonstop (YAMK)

28.2.2025 - 31.7.2025

5 sp

Anmälan pågår

Online

Customer-oriented thinking in service development (Design thinking) 1 cr Customer-oriented service development methods and frameworks: experimental development and service design 2 cr Customer experience and its management 1 op Benefits and challenges of customer-centred service development in welfare services 1 op

Tilläggsuppgifter

Ongelmatapauksissa, ota yhteyttä avoinamk@jamk.fi

Tilläggsuppgifter och anmälan

Pris och anmälningstid

Kontrollera informationen på högskolans webbsida

Gå till högskolans webbplats(Öppnas i en ny flik)

Detaljerad information:

Tidpunkt

28.2.2025 - 31.7.2025

Utbildningsområden

Hälsovård och välfärd

Omfattning

5 sp

1 del

Kod

AAA248

Lärandemål

After completing the course, you will have the ability to think customer-oriented in the context of development, you will master customer-oriented service development methods and know how to apply them in your own industry. You recognize the importance of customer experience management in the development of services. After the course, you will have informed and skillful capabilities to utilize research data, which can be used to target and anticipate development needs in a customer-oriented manner. You know how to evaluate and promote the implementation of professional ethical principles and values in the development of services. Competences of the course: - Ethics - Learning to learn - Anticipatory development

Tilläggsuppgifter

Arrangör

Jyväskylän ammattikorkeakoulu

Ingår i temana:

Välmående och hälsa

Samhälle och interaktion

Förnybart arbetsliv och kompetens