Online teaching
Published
(Updated )
Kaakkois-Suomen ammattikorkeakoulu
Customer experience management
Online teaching
5 cr
Online
Schedule
Check on the university's website
Registration or application for course
Time reserved for studying
Exam and resit dates
Each course topic has a test or quiz. At the end of the course you are supposed to pass the final course test. All tests and quizzes are graded automatically and time limited.
Description
Content and dates
Study course themes:
- Marketing in the experience economy
- Customer experience concept
- Design thinking, customer journey map
- Engaging customers in co-creation process
- Building a customer experience culture
In each implementation, you will find a theory part related to the topic. Themes are clarified and deepened during the topics and independently by familiarising yourself with the study material.
Learner's time use and workload
The course is 5 ECTS.
The student's workload is 135 hours. However, the amount of work depends on your study skills and previous knowledge.
Teaching methods
This is a non-stop course. In nonstop courses students have 2-3 months time to do their studies. Exact dates the students get from their invitation letter.
There are no live lectures or group work in this course.
Online studies according to the self controlled schedule accelerate studies.
Additional information and registration
Price and registration period
Check on the university's website
Additional information:
Dates
Fields
Services
Languages of instruction
English
Assessment
Learning materials
Organiser
Kaakkois-Suomen ammattikorkeakoulu
Location
E-kampus
Teachers
Natalia Kushcheva, teacher