Process and Quality Management

The preliminary assignment for the course will be available to students who have successfully registered on the learning platform (self-learning) on 29.8.The preliminary assignment must be returned to the learning platform no later than 10.9., before the first day of the course. Face-to-face learning at the Kupittaa campus: 11.9.2025 9-16 14.11.2025 9-16 The course consists of the topics covered in the two days of face-to-face teaching, as well as other topics to be given and related literature, publications and learning materials. Students will work on the topics during the short days and at other times during the course, both independently and in small groups, in the form of various assignments. The course will include an introduction to process and quality management, a discussion of the pre-assignment, and individual and group assignments. The aim is to understand how processes and quality are related and what process management aims to achieve other than quality. The course will cover systemic modelling of a company/organisation, process management and the description, development, implementation and measurement of processes. Management and business development from a process perspective. Key quality management concepts, frameworks and methodologies will also be covered. In addition, the competencies and trends needed for the future of quality management will be discussed. Through group assignments, students will also practice important work-life skills, such as presenting the quality and process management concepts, methods and tools they have learned.

Face-to-face 16 h Preliminary assignment 21 h Special interest group (SIG) work 12 h Group work 40 h Individual task 1: Process management 28 h Task 2: Quality management 16 h Total 133 h The workload is indicative and indicative of the average workload required to achieve the learning objectives of the course and the grade 3/5. Depending on the student's previous knowledge and experience, the workload may be less or more. The competence acquired in the course will be assessed through assignments and other deliverables, not through the number of hours worked.

Face-to-face teaching and individual and group assignments. Dialogue-based discussion.

You can discuss an alternative method with your teacher. In the HOPS discussion, you can bring up any previous substitutions or substitutions that can be made for or included in the subject.