Service Design (Master)

During the course, the student is responsible for his own use of time and total workload. The performance of the course must be ready by July 31, 2026.

In service design studies, you learn to define the entirety of service design, develop services through service design methods and identify different customer needs and service models. Service design is based on design thinking, where individual cases and general models are applied to build understanding and knowledge about the participation of customers, users and service providers in the service process. The purpose of this approach is to design services that balance the needs of the customer, the user, and the business in a way that creates a quality service experience. The process of service design can be seen as repeated steps of searching, defining, developing and implementing. Key contents to be learned are service, service design, customer-oriented description of service, service events, service meeting points, service experience, service usefulness, service usability and service desirability. The study course is implemented at different times online. You study completely according to your own schedule and possibilities.

No optional methods