Hotel Operations and Management

Understanding the operations of the hotel and accommodation sector; identifying the functions of each department and their relationships; acknowledging the importance of sustainability and eco-friendly practices in the hotel industry; understanding the legal and ethical issues related to the hotel industry; recognizing the importance of staff management in the hotel industry; understanding the importance of quality and quality controls.

Material in Moodle. In addition students may be search further information from:
Vallen, G. K., & Vallen, J. J. (2013). Check-in, check-out: Managing hotel operations (9th ed.). Pearson.
Wood, R. C. (2015). Hospitality management: A brief introduction. SAGE.
Clifton, D. (2012). Hospitality security: Managing security in today's hotel, lodging, entertainment, and tourism environment (1st edition.). CRC Press. https://doi.org/10.1201/b12134(Avautuu uuteen välilehteen)

Turnitin plagiarism detection system is used on this course.
Course feedback is given in Tuudo.