Verkko-opetus

Julkaistu

(Päivitetty )

Laurea-ammattikorkeakoulu

Service Design

Verkko-opetus

10 op

Verkossa

Aikataulu

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Opiskeluun varattu aika

Tenttien ajankohdat ja uusintamahdollisuudet

THEORY SECTION (1.9.-30.9.2025): needs to be completed before taking the the Project section. The theory section covers the service design process (Double Diamond), methods and tools, and includes 5 tests (Quizzes) to be taken individually. All tests can be taken at the student's own pace during the given time frame. In order to pass the theory section, a minimum total point score has to be achieved before the project section starts (see details in Canvas). Only students who have passed the theory part will be admitted to the project part. PROJECT SECTION (6.10.-5.12.2025): will be conducted online according to a pre-defined schedule (see details in Canvas). The project part requires active teamwork, including co-creation. Participation to the project kick off (6.10.) is essential. Zoom-meetings:
  • 25.08.2025 16:30 - 17:30
  • 06.10.2025 16:00 - 19:00
  • 13.10.2025 16:00 - 19:00
  • 23.10.2025 16:00 - 19:00
  • 03.11.2025 16:00 - 19:00
  • 24.11.2025 16:00 - 19:00
  • 01.12.2025 16:00 - 19:00
According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrollment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Kuvaus

Sisältö ja ajoitus

After the course you are able to
  • describe how value is created for the customers through service
  • recognize the essence of Service Design thinking and methods
  • plan, implement and evaluate a Service Design project using service design methods
  • apply creative problem-solving and develop working methods individually and in teams
  • foster entrepreneurship through service design
Both the theory and project parts follow the Double Diamond service design process model: Discover, Define, Develop, Deliver. Each phase will be introduced and teams will apply them to practice during the project.

Opiskelijan ajankäyttö ja kuormitus

  • Theory section: This part is 3 ects which equals to approximately 81 hours of studying. Work is done individually.
  • Project section: This part is 7 ects which equals to approximately 189 hours of studying. Most of the work is done in teams.

Opetusmenetelmät

This implementation consists of two separate parts. The first part (Theory section) is a prerequisite for the second part (Project section). The Theory section must be completed during the period 1.9.-30.9.2025 and needs to be completed before taking the Project section. It is completed independently in Canvas. The Project section starts with a kick-off in Zoom on 6.10.2025 and ends on 1.12.2025 with final presentations. All the meetings are in Zoom (see detailed schedule in Pakki and/or Canvas). Buddycheck self and peer assessments will be completed during 1-5.12.2025 (mandatory)

Toteutuksen valinnaiset suoritustavat

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

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Hinta ja ilmoittautumisaika

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Tarkentavat tiedot:

Ajankohta

Opetuskielet

Englanti

Järjestäjä

Laurea- ammattikorkeakoulu

Laurea-ammattikorkeakoulu

Sijainti

Laurea Verkkokampus

Opettajat

Kati Tawast, opettaja

Outi Kinnunen, opettaja

Päivi Harmoinen, opettaja

Kuuluu teemoihin:

Uudistuva työelämä ja osaaminen