Technology-driven Service Strategy

No prerequisites

By attending the online course, participants will acquire a conceptual toolbox enabling them to better understand the core concepts of service management and to embrace recent developments in service business. In particular, after having attended the course, participants will be better able to measure and manage (electronic) service excellence, to initiate and lead customer co-creation, to integrate digital technologies in service design and delivery, and to address sustainability and wellbeing aspects in service contexts. Overall, the course aims at providing students with a solid foundation for managing service businesses as well as conducting scientific research in this domain.

During the summer term there are free places for Aalto University's degree students. Students can register for the free places in the normal way. You must add the correct course code to your study plan before you are able to register. You can check the course code in the course description.

Please, first read the course description from the Open University's page https://www.aalto.fi/en/open-university-course-list#/(Avautuu uuteen välilehteen)

During the autumn and spring terms, registration to Open University's courses is chargeable.  Registration is done in Sisu through Open University Selection -tab. On the tab choose teaching available to be able to register.
Please, first read the course description from the Open University's page https://www.aalto.fi/en/open-university-course-list#/(Avautuu uuteen välilehteen)