Julkaistu
(Päivitetty )
Aalto-yliopisto
Basics of Service Design
3 op
The course starts by discussing what service design is in the current, ever-changing context and its possible future developments. The second session presents numerous service design tools that are process or customer-focused, life-, planet or environment-focused, systemic, or strategic. The third session expands on systemic and strategic service design dimensions following the lecture that examines the changing landscape of value creation in the complex service ecosystem level. The lecture placed before the digital co-design workshop looks into sustainable customer experiences and their personalisation with adopting AI. The co-design workshop is the highlight of the course that enables the redesign of company cases by utilising sustainable strategies on product/service, business, and ecosystem level. In the last reflective session, participants present the course learnings implemented in their company’s day-to-day work activities. The lectures are complementary to each other.
Lisätiedot
Lisätiedot ja ilmoittautuminen
Hinta ja ilmoittautumisaika
Tarkista tieto korkeakoulun sivuilta
Tarkentavat tiedot:
Ajankohta
Koulutusalat
Taiteet ja kulttuurialat
Laajuus
3 op
3 osaa
Koodi
AMUO-C3046
Järjestäjä
Aalto-yliopisto
Yhteystiedot
lifewidelearning@aalto.fi