Process and Quality Management

After completing the course, the student is able to: · identify a process oriented approach as a tool for developing a company or organization · identify different process levels · describe and measure process characteristics · organize activities according to defined processes · describe methods and practices of continuous improvement · apply continuous improvement methods to managing and developing an organization · describe the key quality standards and quality management principles · describe quality thinking of an organization from values to operational level · assess performance and success of an organization with the help of selected quality indicator