Service Design (Master)

1.9.2025 - 30.7.2026

5 cr

Online

- Service, service design, service blue print - Service specification from customers point-of-view - Service guidelines, service event - Service interface of touch points, service experience - Service usefullness, service usability and service desirability.

Additional information and registration

Price and registration period

Check on the university's website

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Additional information:

Dates

1.9.2025 - 30.7.2026

Fields

Business, administration and law

Scope

5 cr

1 component

Code

AAA364

What you need to know before the course

What you will learn

Purpose of Service Design studies is to provide thinking models, practical process and tools for learners to design services from a customer perspective. Service Design is based on design thinking in which individual cases and general models are applied when building understanding of customers, users and providers in service process. The purpose of this approach is to design services that balances needs of customer, user and the business in a way that creates good quality service experience. Service Design process can bee seen as repeating process of discovery, define, develop and deliver.

Organiser

Hämeen ammattikorkeakoulu

Contact details

avoinamk@hamk.fi