Service systems and customer encounters in social, health and church sector

22.9.2025 - 2.11.2025

4 cr

Registration period closed

Face-to-face

• service system in the social, health and church sectors • the use of intelligent services and welfare technology applications in delivering services • the roles of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors • the role and rights of customers in multisectoral service systems • the basis and characteristics of good customer and care relationships • respect for diversity and multiculturalism and solicitude in a care relationship • sustainable development

Contains

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Additional information and registration

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Additional information:

Fields

Health and welfare

Scope

4 cr

Code

BNP0204N24S

Students • understand the organisation and delivery of social services and healthcare and the legislation that governs the activities • understand the role of the church sector, the third sector and civil society in the organisation of key services in the social, health and church sectors • understand the role and rights of the customer/patient in the service systems in the social, health and church sectors • understand the importance of diversity, multiculturalism, the customer’s life history and solicitude as the basis for interaction and the patient care relationship • develop an open-minded approach to work that is culturally sensitive and respectful of customers’ beliefs • understand the principles of sustainable development in the service systems of the social, health and church sectors

Organiser

Diakonia-ammattikorkeakoulu